Privacy Policy

Electromech is a licensed electrical contracting company based at 20 Milan Road, Papatoetoe, Auckland 2025, New Zealand. We provide residential, commercial and industrial electrical services across Auckland.

If you have any questions about this Privacy Policy, please contact us at hello@electromech.nz or call +64 22 509 1857.

We collect personal information when you:

• Submit an enquiry or contact form on our website • Call or email us directly • Request a quote or book a service • Engage us to carry out electrical work

The types of information we may collect include your full name, phone number, email address, property address or suburb, details about the electrical work you need, and any other information you choose to provide in messages or conversations with our team.

We do not collect sensitive personal information such as financial data, health information or government identifiers unless specifically required to complete a contracted service.

We use your personal information to:

• Respond to your enquiries and provide quotes • Schedule and carry out electrical work at your property • Send you invoices and communicate about your job • Follow up on completed work where appropriate • Improve our website and services based on how people use them • Meet our legal and regulatory obligations as a licensed electrical contractor in New Zealand

We will never sell, rent or trade your personal information to third parties for marketing purposes.

We only share your information in the following circumstances:

• With members of our team who need it to carry out your electrical work • With subcontractors or suppliers where necessary to complete your job (they are required to keep your information confidential) • With Vector, Auckland Council or other regulatory bodies where required by law or to comply with our obligations as a licensed electrician • With our website hosting provider (Vercel) and email provider solely to operate our online systems • Where required by law, court order or government authority

We do not share your information with any marketing companies, data brokers or unrelated third parties.

Your personal information is stored securely. Enquiries submitted through our website are transmitted over encrypted HTTPS connections and stored on secure servers. We take reasonable steps to protect your information from unauthorised access, loss or misuse.

We retain your information for as long as necessary to provide our services and meet our legal obligations. Customer records related to electrical work are typically retained for seven years in accordance with New Zealand business record-keeping requirements. After this period, information is securely deleted.

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We may use analytics tools to collect anonymous information about website traffic and usage patterns. This information does not identify you personally. You can disable cookies in your browser settings, though this may affect some website functionality.

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you • Request access to the personal information we hold about you • Request correction of any inaccurate personal information • Ask us to delete your information where we no longer need it • Make a complaint if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us at hello@electromech.nz. We will respond to your request within 20 working days as required by the Privacy Act.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or New Zealand privacy law. When we make significant changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically.

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Electromech 20 Milan Road, Papatoetoe, Auckland 2025 Email: hello@electromech.nz Phone: +64 22 509 1857